Legal & compliance
Razed Casino Privacy Policy
How we collect, use and protect the personal information you share with us when you play with us in Canada.
Why this policy exists
This Razed Casino privacy policy explains, in plain language, what personal information we gather from visitors and account holders, why we gather it, and what choices you have over it. We wrote it for players across Canada who want a clear picture of how their details move through our site, from the moment they land on a page to the moment they close an account.
We treat this document as a living agreement between us and the people who use our site. When our practices change, we update the text here rather than burying changes elsewhere, so returning readers always find the current version in one place. If anything below feels unclear, our support channels remain the right place to ask before you register or deposit.
Some parts of our operation, including verification and account checks, involve outside processors who help us meet our obligations. We describe those relationships honestly, without pretending to control processes that sit outside our own systems.
What this page covers
- Information we collectAccount details, contact data and technical logs gathered as you use our site.
- How we use itRunning your account, keeping our site secure and meeting our own obligations.
- Your choicesRequesting access, correction or deletion of the data we hold about you.
- CookiesA short pointer to our separate cookie notice for browser-level tracking.
What we collect and why
When you open an account with us, we ask for information such as your name, date of birth, email address and contact details. This lets us set up your profile correctly and reach you about account activity. We also keep records of transactions and gameplay so our systems can reconcile balances accurately.
Account and verification data
Because we are required to confirm who our players are, we may ask for documents to support account verification. This step, commonly called KYC, helps us protect accounts from misuse and keep our player base within the age limits our site applies. We only request the documents that a given check genuinely needs.
We keep this information only as long as it serves the purpose it was collected for, or as long as we are required to retain records. Where a request touches identity documents, we handle the files with the same care we apply to financial data, storing them separately from everyday account fields.
Technical and usage data
Like most sites, ours logs technical details such as browser type, device information and pages visited. This helps us diagnose problems, understand which parts of our site are used most, and keep pages loading properly across devices. None of this technical logging is used to identify you outside your own account.
How your information moves through our site
We use personal information to operate your account, process the transactions you initiate, and communicate with you about matters that affect your play with us. Where cryptocurrency is involved, such as BTC or Bitcoin deposits, we retain the records needed to match a transaction to the correct account.
We do not sell personal information to outside marketers. Where we share details with processors who support account verification or payments, we expect them to treat that information with the same care we do, limited strictly to the purpose of the task at hand.
See our bonus typesYour choices and rights
You can ask us at any time what personal information we hold about your account. You may also ask us to correct inaccurate details or to close your account, subject to the checks we need to complete first. We aim to respond to these requests within a reasonable time.
If you would rather manage your account directly, our Razed Casino login area is the fastest way to review and update the contact details tied to your profile. Keeping this information current also helps our account verification run smoothly when it is needed.
Marketing preferences
Where we contact you about our welcome bonus or other offers, you can opt out of marketing messages without affecting your ability to play. Transactional messages about your account and security remain necessary and are not part of marketing preferences.
Security and how long we keep information
We apply reasonable technical and organisational safeguards to the personal information in our systems. Access to sensitive fields, including identity documents gathered for account verification, is limited to the staff and processors who need it to do their work.
We do not keep personal information indefinitely. Once the purpose it was collected for has ended, and any legal retention period has passed, we take steps to remove or anonymise it. If you want more detail on how a specific piece of information is handled, our support team remains the right first contact.
Our Razed Casino review page and our mobile casino page describe how our site and its features work more broadly; this page is only about how we handle personal information across all of them.
